Privacy policy

ChewPon helps you find food and drink deals from participating businesses, buy vouchers, earn points, and redeem vouchers in person. Businesses use the ChewPon business portal to list deals and redeem vouchers. This policy covers the ChewPon app, the business portal and this website.

Account. If you sign up with email, we collect your email address. Your password is handled by our sign-in provider, Clerk, and we do not receive it. If you use Sign in with Apple or Google, we receive the email address that provider shares (Apple may give you a private relay address) and your name if you choose to share it.

Purchases. When you buy or claim a deal we keep the deal, quantity, price, date, voucher code, expiry, and whether and when it was redeemed. You earn 1 point per dollar spent on paid deals. Points, reward claims and your membership tier are kept with your account.

Saved deals and cart. Deals you save or add to your cart.

Refunds. If you request a refund, we keep the order and any reason you write.

Feedback. If you send feedback in the app, we keep what you write, the type you choose, any rating, the email address or phone number you give us for a reply, your app version, and your phone’s operating system and version.

Payments. Card and Apple Pay details are entered in Stripe’s payment form inside the app and go directly to Stripe. We never receive your full card number or security code. If you save a card, Stripe stores it. We can see the card brand, last four digits, expiry, and limited billing details such as a postcode, plus the payment and refund record.

Location. If you allow it, the app uses your location while you are using it to show nearby deals and your position on the map. Mapbox, which draws the map, also receives location and usage information for the map to work and for its own service analytics. Mapbox states this is not linked to your identity. You can turn location off in your device settings. The app still works and shows a default area.

Searches you type are filtered on your phone and are not sent to us. We do not access your contacts, photos, camera or microphone, and we do not use advertising identifiers or track you across other companies’ apps or websites.

If you use the business portal we collect your account details, your business name, description, customer-contact phone and email, website, opening hours, menu, deals, photos you upload, and your venue address. Business name, contact details, address, photos and deals are shown to people using the app. Address suggestions are provided by Google, so the address you type is sent to Google. Scanning a voucher uses your camera in the browser only; the image is not uploaded.

This website does not use cookies, analytics or advertising trackers, and its fonts are served from our own site rather than a third party.

Contact form. If you send us a message, we receive your name, the type of message, the subject and message, any rating you give, and the email address or phone number you ask us to reply to. The form is run by Supabase and delivered to our inbox by Resend. We do not add you to a mailing list.

The company that hosts the website may keep standard server logs, such as IP address, browser type and the pages requested, to keep the site secure and working.

We use this information to run your account, show deals, take payment, issue and redeem vouchers, run points and membership tiers, handle refunds, respond to feedback and messages and improve ChewPon, prevent fraud, and keep records. We do not send marketing push notifications. We do not sell personal information.

The business you buy from receives the deal, quantity, price, times, voucher code, and a customer identifier so they can redeem the voucher and reconcile the sale. They do not receive your name, email, phone number or card details from us.

Stripe processes payments, stores saved cards, and handles refunds.

Clerk runs sign-in. Apple or Google are involved only if you choose their sign-in.

Supabase stores ChewPon data and runs the website contact form.

Mapbox provides the map.

Resend delivers feedback you send in the app, and messages from the website contact form, to our email inbox, which Google hosts.

Google provides address suggestions in the business portal.

We also share information where the law requires it, or if the business is sold, with the buyer.

We keep your information while your account is open.

After you delete your account, we keep purchase, refund and payment records for 3 years, then delete them or remove the link to you. We keep them so we can deal with refunds, disputes and accounting.

Saved deals, your cart and your points are deleted when your account is deleted. A saved card is removed when you delete it in the payment form or when your account is deleted.

Business listings stay while the business account is open, and for 3 years after it closes.

Feedback and contact form messages are kept while we need them to respond to you and improve ChewPon.

To delete your account, open Profile, tap the settings icon, then Settings, Account Settings, and Delete Account. We delete your account details. Purchase, refund and payment records are kept for 3 years, as described above, and are then deleted or de-identified. Unredeemed vouchers and unused points end when the account is deleted.

You can turn off location in your device settings, and you can remove a saved card in the payment form at checkout.

To ask for a copy of your information or a correction, use the contact details below.

Information sent between the app, this website and our service providers is encrypted in transit. Card details are handled by Stripe and are not stored by ChewPon.

ChewPon is not directed at children. If you believe a child has given us personal information, contact us and we will delete it.

If we change this policy we will update the date at the top of this page.

Privacy questions: hello@chewpon.com.au. You can also use the contact form on this website, or Contact in the app’s Settings.